These terms are effective from 29 September 2024

Terms & Conditions

By purchasing goods from hayloft.co.uk or gardenshop.telegraph.co.uk you are entering a legally binding agreement with Hayloft Plants Limited (who provide Telegraph Garden Shop on Telegraph Media Group Holdings Limited’s behalf on the following terms). You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

1. Definitions and interpretation

In these terms the following words have the following meanings.

Contract

The contract for the sale and purchase of the Goods;

Delivery Area

Hayloft Plants Ltd’s delivery area is the United Kingdom only. At the time of writing this consists of England, Scotland, Wales, Northern Ireland, Channel Islands, Highland Islands, Isles of Scilly, Isle of White, Isle of Man. We do not deliver to the European Union or the rest of the world.

Goods

The range of plants and garden products (including any installment of the goods or any parts for them) which are available for purchase from our web site in accordance with the terms;

the Web Site

Our presence on the world wide web, currently accessible via the address www.gardenshop.telegraph.co.uk;

the Seller, we, or us

Hayloft Plants Limited (our Company number is 15804285 and our registered office is at Hollyoaks Nursery, Pershore Road, Little Comberton, Worcestershire, WR10 3HF).

2.     Basis of the sale

1. An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.
2. We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.

3.     Details of the order

1. The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).
2. Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.
3. The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.

4.    Price of the Goods

1. If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.
2. Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the Goods.

5.     Payment terms

1. We will charge your credit card account for payment upon receipt of order.
2. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.
3. We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

6.    Delivery

1. We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.
2. We will aim to deliver within the quoted time frame but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended.

7.     Risk and ownership

1. Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.
2. You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

8.    Returns/Options to cancel

1. See our returns page. 

9.    Warranties

1. We aim to provide high quality plants and products to our customers. Accordingly, we warrant that where the Goods are products and not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Where the Goods are hardy plants, we warrant that they are covered by a one year guarantee. If the plant should die of natural causes up to one year after they have been delivered, we will replace it free of charge. We further undertake that they will be in good condition at the time of delivery and will be of the type ordered, or if that type is not available we will let you know by e mail and, if possible, suggest a suitable alternative which is available. If you do not want the alternative suggested, you will be entitled to order another plant or cancel your order, as you wish.
2. The availability, price and colour of plants we sell to you may vary according to seasonal and market availability. We will endeavour to confirm these details when we confirm your order for the plants or prior to delivery. If there have been any material variations, you will have the option of cancelling your order.

10. Liability

1. If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.
2. We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer.
3. These terms and conditions do not affect your statutory rights as a consumer.
4. We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Web Site up to date but the information and specifications given are for your information only and are subject to change without notice.Pictures on the Web Site are generally accurate but variations in colour, shape and size must be expected.
5. The content of the Web Site is directed solely at those who access the site from addresses within the Delivery Area.
6. We assume no responsibility for the contents of any other web sites to which this Web Site has links.

11. Matters out of our control

We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

12. Copyright

1. All of the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.
2. None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.
3. All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.

13. Privacy

1. For orders from gardenshop.telegraph.co.uk, please read Telegraph Media Group Holdings Limited’s privacy policy, which explains how your data is not passed to any third party.

14. Changes

1. We reserve the right to make changes to this Web Site and these terms at any time.

15. Complaints

1. If you wish to complain about any aspect of our service, please email us at gardenshop@telegraph.co.uk or customercare@hayloft.co.uk.

16. General

1. Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them.
2. If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.
3. To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
4. The headings in these terms are for convenience only and will not affect their interpretation.

17. Governing law and jurisdiction

1. These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

18. Mobile Terms Of Service

1. 1. The Hayloft Plants Ltd mobile message service (the "Service") is operated by Hayloft Plants Ltd (“Hayloft Plants Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

      By consenting to Hayloft Plants Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hayloft Plants Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

      You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hayloft Plants Ltd. Your participation in this program is completely voluntary.

      We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

      You may opt-out of the Service at any time. Text the single keyword command STOP to Hayloft or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hayloft Plants Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

      For Service support or assistance, text HELP to Hayloft or email customercare@hayloft.co.uk.

      We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

      The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

      To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.