Frequently Asked Questions
Do you deliver throughout the UK?
We deliver to all parts of the UK, which includes Northern Ireland but excludes the Channel Islands, Republic of Ireland and wider Europe.
Will I receive confirmation of my order?
All online orders will be confirmed via email to the email address you provide when you place the order. We aim to despatch all orders within 28 days unless specified differently at time of order. Postal orders and telephone orders will have a despatch note included with the order.
If ordering multiple items will they all be despatched together?
Not always. To ensure that you receive your plants in the best possible condition at the best possible time for planting orders may be despatched separately. The despatch note included with your product will list all the items that should be included in that specific delivery. If any items are not included and not listed on the despatch note then please rest assured they will be soon to follow.
Can my order be delivered to an address other than my billing address?
We do offer an alternate delivery address so that goods can be sent to friends, family or to a work address for ease of collection.
How secure are my details on your website?
Ensuring the security of any and all information that you provide is of paramount importance to us and is taken very seriously. Transactions on the site are protected with 256-bit Secure Sockets Layer encryption.
Will I receive growing instructions with my items?
The despatch note included with your order details the growing instructions for the variety listed. If we can be of further assistance please feel free to contact us by following the ‘Contact Us’ link in the footer of our homepage.
Do you offer a satisfaction guarantee?
It is always our intention to only supply the best quality products produced by top-quality nurseries and nurserymen. Very occasionally damage can occur in transit or the plants may fail to develop following receipt. Should such an incident occur please contact us by following the ‘Contact Us’ link in the footer of our homepage where one of our customer service advisors will be very happy to help.
What methods of payment do you accept?
We accept Visa, Visa Debit, MasterCard, Visa Electron, Cheques and postal orders. All orders are processed and charged when orders are placed.
How can I contact you if I have a problem or query?
If we can be of further assistance please feel free to contact us by following the ‘Contact Us’ link in the footer of our homepage.