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Terms and Conditions

Purchasing goods from Hayloft Plants Ltd will constitute an acceptance of the terms and conditions that are laid out hereof. Hayloft Plants Ltd are dedicated in their mission to supply high quality products with clear and concise guidelines on aftercare. Hayloft Plants Ltd will always strive to provide the best quality product although there may be some disparities in size, shape and colour between specimens. All artwork used to depict your product are for guidance only.

Orders are accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in the delivery area and your credit or account card is authorised for the transaction. We will deliver plants when they are fit for purpose and ready for planting. In extremely rare circumstances, we may be unable to fulfil your order. An alternative plant will be chosen by our expert growers and an alternative plant may be dispatched. If you are unhappy with the selected substitute, contact should be made to us where a full refund will be issued.

Delivery

Delivery dates specified in all marketing material are approximate and can change. We will always strive to contact customers where delivery dates cannot be met and where a delay is due to be more than 15 consecutive days. Most products dispatched from the nursery will be delivered by Royal Mail. Larger items will be delivered by Yodel. We will always try to cater for customer requirements inclusive of alternative delivery addresses and holiday dates but cannot be held liable if plants are left in unsuitable conditions by your postman or taken back to the Royal Mail depot. We cannot accept liability for products lost or damaged in transit or once they have been delivered in accordance with your delivery instructions.

P&P

Postage and Packaging prices are specified on all marketing material and will be added to your basket automatically for purchases made online. Please note that rates can change for promotional marketing purposes. For more information see online: http://www.hayloft-plants.co.uk/pandp.html All products are delivered in sturdy packaging with clearly marked identification labels and cultural notes.

Plant Collection

You can collect your items from our main office if you have pre-ordered with our customer care team. We will inform you of when your plants are ready for collection by telephone. You may place an order on site, but we are unable to pick and pack your plants at the time of order. Plants are only selected when they have passed our intense quality checks.

Payment

We accept most major credit and debit cards except for American Express. Cheque and postal orders will need to be made payable to Hayloft Plants Ltd and sent to Hayloft Plants Ltd, Manor Farm Nurseries, Pensham, Pershore, Worcestershire, WR10 3HB. Purchases can be made by post, online or by telephone. (Internet only lines can only be purchased via the website) Payment will be taken at the time of purchase even when delivery dates are not imminent.

If, for whatever reason there is a problem with payment authorization, a member of our customer care team will contact you with further instruction and information. Vouchers are personal to individual customers and should be used within the designated time frame stated. Vouchers cannot be used to purchase further vouchers but can be used solitarily or in conjunction with other payment methods for product only. We will utmost care to keep all information connected with your order secure but cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from the website, unless this is solely due to our negligence.

Security

We are dedicated to enforcing the highest level of security and confidentiality. Credit card details are not held on file or record. This applies to both offline and online transactions. All online activity is protected by the GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption to all ensure all sensitive information is safeguarded through every transaction.

General Data Protection Regulation (GDPR)

We collect data to provide you with the best experience with regards to the offers and products available.

You provide some of this data directly to us when you register with us or when you purchase via our website, social media outlets, email campaigns, magazine offers or any other form of marketing material.

The personal information we might collect include your name, address, email address, IP address and the pages that are being accessed on our site on acceptance of our cookie policy.

Transactions are made securely through a third party, featuring the latest authentication techniques such as encryption, tokenisation and real-time fraud screening. Card details will never be passed through our infrastructure and will never be visible to any internal or external personnel.

We will never sell your data and we promise to keep your details as safe as possible.

If you have any questions about our collection and storage of data, please contact us at: Hayloft Plants Ltd, Manor Farm Nursery, Pensham, Pershore, WR10 3HB. Telephone: 01386 562999 or email our customer care team on customercare@hayloftplants.co.uk

Cookie and Privacy Policy

Please see comprehensive details of our Cookie and Privacy policy online at: http://www.hayloft-plants.co.uk/privacy.html

Copyright

All rights, including written, audio, video graphic and photographic material within any marketing source controlled by Hayloft Plants Ltd are the copyrighted property of Hayloft Plants Ltd or that of the individuals that have granted rights of usage.

Reviews

Reviews are welcomed in response to the quality of our products and services. All feedback will be reviewed by our team prior to publishing to ensure that they are appropriate and constructive. We will always seek to request permission from a customer if we wish to use your review in any marketing material.

Complaints

If for any reason, you wish to make a complaint about the service provided to you, please contact our customer care by: Email: customercare@hayloft-plants.co.uk Telephone: 01386 562 999 Letter: Hayloft Plants Ltd, Manor Farm Nursery, Pensham, Worcestershire, WR10 3HB

No Quibble Guarantee

We are committed to providing high quality products and services, adhering to a strict ‘No Quibble Guarantee’ policy. If for any reason, you are not delighted with your purchase, we would be happy to replace or refund the cost of your plants. Postage and packaging will be reimbursed if your entire order is refunded.

If, for any reason you are not delighted with your purchase, just return it to us within 21 days.

We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.

Hayloft Plants will not agree to refunding the costs of returning the parcel to us.

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Cookie Policy
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