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USE CODE BULB20 FOR 20% OFF BULBS. ENDS 31.08.19

 

Support - Shopping & Website

   

I cannot find the plant I am looking for

Our website search box will legislate for minor spelling errors and also allows you to search by both latin and common plant names, making it easier to find what you need. If we do not stock a particular variety and you think that we should, you can let us know by filling out the form below.

I cannot register or log in to my account

If you are having problems registering for an account, please call us on 01386 562 999. If you cannot log in to your existing account, please follow the forgotten password process and if that does not work, please call us or email using the form below.

I am having problems checking out

Please ensure that all required fields are filled in correctly. You will not be able to check out if your payment details or delivery address are incorrect. If you have done this and are still experiencing checkout problems, please call us on 01386 562 999.

My discount/voucher code is not working

Discount codes and voucher codes are two separate entities, so need to be entered in separate areas of the website. If you have a discount code, please enter it in the 'Discount Code' box on the basket page before you initiate the checkout. If you have a gift voucher, please enter it in the 'Add Voucher' box on the payment page during checkout. Codes need to be entered exactly as they appear, are case sensitive and cannot contain spaces.

Where can I leave a review?

We are partners with online review platform, Trustpilot. You can leave a review here.

Is your website secure?

Our website is fully secure and meets all the relevant security standards regarding payment encryption and personal data handling. This is indicated by the padlock and https:// in our domain name. 

Email Us



EvieEvie

Customer Care Manager


Call Customer Care on

 

01386 562 999

If, for any reason you are not delighted with your purchase, just return it to us within 21 days.

We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.

Hayloft Plants will not agree to refunding the costs of returning the parcel to us.

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