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Support - Ordering

   

Where are my plants?

If you have placed a web order, please login to your account by clicking here, or alternatively, use our online order tracker. If you have placed your order over the phone, please ring a member of our customer care team on 01386 562 999.

Why are my plants delayed?

Mother Nature is a wonderful force, however, adverse weather conditions can effect the growth and development of our plants. We will only send items to you once they pass our high quality criteria. If we have endured a particularly hot summer or cold winter, it may mean that your plants need additional care for a little while longer. On the rare occasion that we endure a crop failure, we will need to wait for a fresh new crop to become available. In any case, if your order is delayed, we will always contact you with a revised delivery date

What size will my plants be when they arrive?

Please do refer to our plant size guide where you will find all the information on what to expect when your plants are delivered..

Can I change or add to an order?

If you wish to make an amendment or indeed wish to add to an existing order, please contact a member of our customer care team on 01386 562 999. Orders can only be amended within 7 days of being placed and if none of the items have been dispatched.

I have not received my order confirmation

Your order confirmation is sent via email to the address supplied at checkout. Please double check your spam/junk folder. If you request your order confirmation by post, please allow 3-5 days for it to arrive.

I have not received a dispatch email

We do not currently email when an order has been dispatched. The approximate delivery date can be found on your order confirmation.

Can I track my order?

If your order was made online, the order progress can be tracked until it is waiting for dispatch. We do not currently offer a tracking service one the parcel leaves our nursery.

Where can I find your magazine offers?

If you have seen one of our advertisements in a magazine, simply enter the product code into our website's search box. If you cannot find the product code, you can search by magazine here

Why are my plants arriving at different times?

We want to give your plants the best possible chance once they are with you, for this reason we may keep plants with us to ensure they are healthy and ready to thrive before sending them to you. Plants may also arrive at different times due to the seasonality of the different varieties on your order.

Can I place an online order from the Hayloft catalogue?

Certainly. Place an online order from our catalogue here.

How do I order a catalogue?

You can order a catalogue by completing the form here.

How do I cancel my order?

To cancel your order, please call us on 01386 562 999).

Do you accept American Express?

We do not currently accept American Express..

Can I view my previous orders?

If you have an online account with us, you can view your previous orders by logging in here.

 

Email Us



EvieEvie

Customer Care Manager


Call Customer Care on

 

01386 562 999

If, for any reason you are not delighted with your purchase, just return it to us within 21 days.

We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.

Hayloft Plants will not agree to refunding the costs of returning the parcel to us.

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