Our phone lines are incredibly busy and we are working hard to dispatch your orders as quickly as possible, we thank you for your understanding. Please allow an additional 14 days for your delivery to arrive
If you have placed a web order, please login to your account by clicking here, or alternatively, use our online order tracker. If you have placed your order over the phone, please ring a member of our customer care team on 01386 562 999.
Mother Nature is a wonderful force, however, adverse weather conditions can effect the growth and development of our plants. We will only send items to you once they pass our high quality criteria. If we have endured a particularly hot summer or cold winter, it may mean that your plants need additional care for a little while longer. On the rare occasion that we endure a crop failure, we will need to wait for a fresh new crop to become available. In any case, if your order is delayed, we will always contact you with a revised delivery date
Please do refer to our plant size guide where you will find all the information on what to expect when your plants are delivered..
If you wish to make an amendment or indeed wish to add to an existing order, please contact a member of our customer care team on 01386 562 999. Orders can only be amended within 7 days of being placed and if none of the items have been dispatched.
Your order confirmation is sent via email to the address supplied at checkout. Please double check your spam/junk folder. If you request your order confirmation by post, please allow 3-5 days for it to arrive.
We do not currently email when an order has been dispatched. The approximate delivery date can be found on your order confirmation.
If your order was made online, the order progress can be tracked until it is waiting for dispatch. We do not currently offer a tracking service one the parcel leaves our nursery.
If you have seen one of our advertisements in a magazine, simply enter the product code into our website's search box. If you cannot find the product code, you can search by magazine here.
We want to give your plants the best possible chance once they are with you, for this reason we may keep plants with us to ensure they are healthy and ready to thrive before sending them to you. Plants may also arrive at different times due to the seasonality of the different varieties on your order.
Certainly. Place an online order from our catalogue here.
You can order a catalogue by completing the form here.
To cancel your order, please call us on 01386 562 999).
We do not currently accept American Express..
If you have an online account with us, you can view your previous orders by logging in here.
If, for any reason you are not delighted with your purchase, just return it to us within 21 days.
We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.
Hayloft Plants will not agree to refunding the costs of returning the parcel to us.