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Support - Delivery

   

My plants are late

The order dates we give are approximate, so please allow 2-3 days contingency. Adverse weather conditions can also effect the growth and development of our plants. We will only send items to you once they pass our high quality criteria. If we have endured a particularly hot summer or cold winter, it may mean that your plants need additional care for a little while longer. On the rare occasion that we endure a crop failure, we will need to wait for a fresh new crop to become available. In any case, if your order is delayed, we will always contact you with a revised delivery date

I'm going away and need to delay my delivery

No problem, when placing your order you will have the option to enter holiday dates. We will then ensure that your delivery does not come during this time.

Who delivers my parcel?

Our main delivery partner is Royal Mail, so your parcel will arrive with your normal postman. For larger items, your parcel may arrive with Yodel.

How do I identify which plant is which?

Plants will be clearly labelled with the corresponding plant varieties written on your enclosed documentation. Letters are embossed onto the green inner packaging.

Do you deliver abroad?

We can deliver items to Europe where a delivery charge of £5.95 is added to each collection to ensure speedy delivery. Unfortunately, due to the nature of transporting live plants, we cannot send items out of Europe.

Some plants are missing from my delivery

We want to give your plants the best possible chance once they are with you, for this reason we may keep plants with us to ensure they are healthy and ready to thrive before sending them to you. Plants may also arrive at different times due to the seasonality of the different varieties on your order. We will always advise you of any instance where delivery is delayed. If the delivery date on your order confirmation has passed, or if you have not received correspondence that a product is delayed, please call us on 01386 562 999.

Can I get priority delivery?

We do not currently offer priority delivery. 

Is your packaging recyclable?

We are currently in the process of sourcing the very best recyclable materials for our packaging. We use cardboard packaging to neatly present your plants which is 100% recyclable. Smaller bulbs are often packed in brown paper bags that is also 100% recyclable. Unfortunately, at present, we use plastic green inserts and plastic pots for potted varieties and plastic bags for bare roots to help them retain moisture. We aim to eradicate these from our greenhouses and premises within the next 1-2 years.

Can I request that my plants are left in a safe place if I'm not in?

Absolutely. Please specify your safe place during the checkout process when placing your order.  

Email Us



EvieEvie

Customer Care Manager


Call Customer Care on

 

01386 562 999

If, for any reason you are not delighted with your purchase, just return it to us within 21 days.

We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.

Hayloft Plants will not agree to refunding the costs of returning the parcel to us.

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