Our phone lines are incredibly busy and we are working hard to dispatch your orders as quickly as possible, we thank you for your understanding. Please allow an additional 14 days for your delivery to arrive
We are currently experiencing a high volume of enquiries. We appreciate your patience in this time and would ask that you allow some extra time of up to 14 days from your order confirmation date for delivery of your plants.
No problem, when placing your order you will have the option to enter holiday dates. We will then ensure that your delivery does not come during this time.
Our main delivery partner is Royal Mail, so your parcel will arrive with your normal postman. For larger items, your parcel may arrive with Yodel.
Plants will be clearly labelled with the corresponding plant varieties written on your enclosed documentation. Letters are embossed onto the green inner packaging.
We can deliver items to Europe where a delivery charge of £5.95 is added to each collection to ensure speedy delivery. Unfortunately, due to the nature of transporting live plants, we cannot send items out of Europe.
We want to give your plants the best possible chance once they are with you, for this reason we may keep plants with us to ensure they are healthy and ready to thrive before sending them to you. Plants may also arrive at different times due to the seasonality of the different varieties on your order. We will always advise you of any instance where delivery is delayed. If the delivery date on your order confirmation has passed, or if you have not received correspondence that a product is delayed.
We do not currently offer priority delivery.
We are currently in the process of sourcing the very best recyclable materials for our packaging. We use cardboard packaging to neatly present your plants which is 100% recyclable. Smaller bulbs are often packed in brown paper bags that is also 100% recyclable. Unfortunately, at present, we use plastic green inserts and plastic pots for potted varieties and plastic bags for bare roots to help them retain moisture. We aim to eradicate these from our greenhouses and premises within the next 1-2 years.
Absolutely. Please specify your safe place during the checkout process when placing your order.
If, for any reason you are not delighted with your purchase, just return it to us within 21 days.
We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.
Hayloft Plants will not agree to refunding the costs of returning the parcel to us.