Our phone lines are incredibly busy and we are working hard to dispatch your orders as quickly as possible, we thank you for your understanding. Please allow an additional 14 days for your delivery to arrive
If you have a web account with us, please log into your account using your old email address, change it on the personal details page and log out. When you log back in your old email address will no longer work and you can log in using the new one. If you do not have a web account, please call us on 01386 562 999 to change your email address.
At the bottom of all of our emails is a link to unsubscribe from our email list. If you have a web account, you can unsubscribe at any time by changing your preferences on the personal details page.
If you have a web account, please log in and update your address. If you do not, please call us on 01386 562 999 to change your address..
To change your password, please log in and enter your new password on the personal details page. If you have forgotten your password, you can click the Forgotten Password link on the login page.
If you have a web account, log in and update them on the personal details page. Otherwise please call us on 01386 562 999.
To stop receiving catalogues by mail, please call us on 01386 562 999.
If, for any reason you are not delighted with your purchase, just return it to us within 21 days.
We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.
Hayloft Plants will not agree to refunding the costs of returning the parcel to us.