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Postage & Packaging

UK delivery addresses


For all orders, there will be a postage charge of £4.95, regardless of the amount of items per purchase (unless specified otherwise on some advertisements). In these instances, items will be delivered by Royal Mail and on occasion, Whistle.

P&P is free for orders over £50.00.

Unusually Heavy or Bulky Items


For unusually heavy or bulky items we sometimes may need to charge more for P&P. This will be clearly displayed on the product information page showing the price you should expect to pay. Items that exceed a certain weight will be delivered by Yodel.

Airmail postage charges


We will send our plants to Europe, however to ensure a speedy delivery, the postage will equate to a cost of £5.95 per collection ordered. Please note hard goods and bulky items above 2kg are not available for shipping to the rest of Europe. If in doubt please contact us first before ordering.

Returns

We do offer a strict No Quibble Guarantee policy where if for any reason you are not delighted with your purchase, we are always happy to replace or refund the cost of your plants. However if you would rather send your plants back to us, please feel free to do so telling us why we have not delivered the high quality service that you should expect. Send all returning plants using our freepost address: HAYLOFT PLANTS LTD, FREEPOST, RTGR-JAGJ-JETG, PENSHAM, PERSHORE, WORCESTERSHIRE, WR10 3HB

If, for any reason you are not delighted with your purchase, just return it to us within 21 days.

We promise to exchange the item or return the price you paid for the item in full. This is in addition to your statutory rights.

Hayloft Plants will not agree to refunding the costs of returning the parcel to us.

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